EXCHANGES

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We do not accept returns, but we will allow a change in size. We have a 14-day size change policy, which means you have 14 days after receiving your item to request a change. 

To be eligible for a size change, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a size change, you can contact us at keikikapzhawaii@gmail.com. Please note that returns will need to be sent to the following address: PO Box 901423 Kula, HI 96790 

If your size change is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a size change will not be accepted.

You can always contact us for any size change question at keikikapzhawaii@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Please note that the buyer is responsible for the exchange shipping costs. We recommend using a trackable shipping service to ensure that your return is safely delivered to us.